REFUNDS AND RETURNS POLICY
Tiddlers Kids will provide you with a refund of the purchase price of goods provided that we are notified within 14 days of purchase.
We will provide you with a refund/exchange/ or credit where items are found to be faulty, wrongly described, or differ in style shown.
We will provide an exchange/refund as long as the items are unworn and returned within 14 days from date of purchase ( or 14 days from receipt of the goods for online orders) in their original packaging. We are unable to accept shoes with dirty marks or soles. Your receipt of purchase must be presented at the time of any refunds or exchanges.
Please note that their are NO REFUNDS OR EXCHANGES DUE TO CHANGE OF MIND (including Sale and Clearance items)
You can exchange or refund items at our 'Pop Up Shop' locations, and must present your original receipt to do so.
HOW TO RETURN AN ITEM WITHOUT VISITING A 'POP UP SHOP'
If you have purchased an item and need to return it due to incorrect sizing please email us at email@example.com . We will check that we have alternative sizes in stock and email to you a 'Returns and Refund Form' which you need to complete and include with your returned parcel.
You are responsible for return postage costs, unless the goods are faulty in which case 'Tiddlers Kids' will re-imburse for return shipping costs. All goods must be returned via Australia Post with Signature on Delivery required. Once you have sent your goods back, please provide us with your Australian Post tracking number so that we can monitor the shipment of goods.
Please note that if you purchased your item via PayPal you may be entitled to 'Free Return Shipping'. Please refer to the PayPal website for eligibility criteria www.paypal.com.au
Please allow 7-10 days for your return/exchange to be processed. All refunds will be provide via the original payment method and to the original cardholder/purchaser.
Once we receive your returned item/s we will inspect them and process as soon as possible. We will email you confirming our receipt and refund status.
Refunds for credit card payments will be processed to the credit card used to purchase the items. Please allow up to 14 business days for the refund to appear in your account due to bank processing times. Cash refunds are not available for online purchases.
HOW DO I SEND MY RETURN?
If you would like to return an item please advise send us an email firstname.lastname@example.org and we will provide you with a Returns Shipping Address.
1. We will record that you are returning goods and send you a 'Return Authorisation' form to complete.
2. You must pack all items with your original receipt, completed return authorisation form in a secure parcel/satchel. Returns sent without documentation will be refused.
3. Send the parcel/satchel to us via Australia Post and request 'Signature on Delivery'. This will help prevent the item being lost or misplaced during transit.